Knowledge based helpdesk system in Nuclear Malaysia

Knowledge based (K-based) Helpdesk system is a knowledge oriented web based system that provides support to business process of the technical service providers.It is a multi- centric system which focuses on end-users, technical workers and higher level management through utilization of knowledge which resides and grows within the system. The objectives of the system are to be a user-friendly, capture technical knowledge for efficient performance and educating users for self reliance.These were achieved through the improvement of the helpdesk business process and better management of technical knowledge. This system has been tested and implemented in Information Technology Center (IT), Engineering Division (BKJ) and Instrumentation and Automation Center (IAC) at the Malaysian Nuclear Agency (Nuclear Malaysia). Higher levels of user satisfaction and faster growth in technical knowledge repository have been recorded in the system.This paper describes the helpdesk system in the perspective of management of its technical knowledge contributing to strengthening organizational knowledge asset of Nuclear Malaysia as national nuclear research institution

Current status of industrial accident learning in Malaysia

The accident rate in Malaysia is decreasing; however, statistically it is still high if compared with other developing nations. One of the reasons why accidents keep on happening is due to poor learning from accidents. This paper discusses the level of accident learning from accident reports submitted to the Department of Occupational Safety and Health (DOSH) Malaysia and the Society Security Organization (SOCSO) Malaysia involving 1,291 accident cases. Based on the quality and completeness of accident reports, their levels of learning were classified into five accident causation levels which are no, limited, fair, good and excellent learning

Occupational safety and health assessment in metal industry within small and medium enterprise

According to annual report from the Social Security Organization (SOCSO) between years 2009 and 2011, metal industry has the highest reported number of accidents compared to the other manufacturing industry in small and medium enterprises (SMEs). Therefore, the aim of this study is to investigate the actual causes of problems that lead to the accidents involving metal industries within SMEs. In this study, checklist through site visits has been used to collect the data. The overall result reveals that the main causes of accident are due to organization failure, human factor, machine failure and surrounding environment

Statistical analysis of metalworking accidents within small and medium enterprises (SMEs) in Malaysia

Small and Medium Enterprises (SMEs) are known to be one of the major contributors to the national economy. However, in terms of occupational safety and health (OSH) implementation and performance, these SMEs, especially in the metalworking sector have yet to meet the necessary standard. This paper discusses the statistical analysis of accidents in metalworking industry by using accident reports submitted to the Department of Safety and Health (DOSH) and Social Security Organization (SOCSO) which involved 1635 accident cases. The main objective is to identify the real causes of accidents and recommend an appropriate action plan for accidents prevention at the workplace